HELP DESK & CHAT SOFTWARE
Help desk software is designed to provide a customer with information and support regarding a company’s products or services. Customer inquiries are typically submitted via multiple channels including email, phone, or social media.
Live chat software allows companies to communicate with their website visitors in real time via chat windows. Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests.