Unified Customer Experience Platform.
Intuitive business communication tool for omnichannel customer engagement.
The all-in-one omnichannel tool for robust customer support and digital commerce.
Solve all customer queries from across channels in a modern conversational way.
Conversational CX
Email Ticketing
Facebook Messenger
Instagram DM
Live Chat
Twitter DM
Feedback & Ratings
Knowledge Base
Automation
PRICING PLANS
Tier 1
$59
/lifetime
3 agent seats
Unlimited clients
Unlimited WhatsApp messaging (powered by Twilio)
Unlimited Facebook Messenger
Unlimited Instagram messaging
Unlimited email-to-ticket
Unlimited contacts
Knowledge base
Ratings and feedback
SLA automation
Automatic ticket distribution
Report export
API integration
Team structure management
Tier 2
$119
/lifetime
10 agent seats
Unlimited clients
Unlimited WhatsApp messaging (powered by Twilio)
Unlimited Facebook Messenger
Unlimited Instagram messaging
Unlimited email-to-ticket
Unlimited contacts
Knowledge base
Ratings and feedback
SLA automation
Automatic ticket distribution
Report export
API integration
Team structure management
Tier 3
$199
/lifetime
Unlimited agent seats
Unlimited clients
Unlimited WhatsApp messaging (powered by Twilio)
Unlimited Facebook Messenger
Unlimited Instagram messaging
Unlimited email-to-ticket
Unlimited contacts
Knowledge base
Ratings and feedback
SLA automation
Automatic ticket distribution
Report export
API integration
Team structure management
ALPHACX REVIEW
- Engage with customers from any channel in one inbox powered by built-in automations and integrations
- Alternative to: Zendesk, Freshdesk, and Salesforce
- Create your own knowledge base for customers and generate custom reports to track analytics
- Best for: Customer support teams and ecommerce businesses wanting to expand their customer support without increasing workload
Pros
Cons
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